Reservation Supervisor
Royal Regency Hotel
Posted on 27 Oct
Send me Jobs like this
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Supervise daily operations of the reservations department to ensure efficient and accurate booking processes.
- Monitor and manage room inventory, ensuring optimal occupancy and revenue maximization.
- Train, mentor, and support reservations staff, fostering a culture of excellence and continuous improvement.
- Handle complex or escalated reservation requests and guest inquiries with professionalism and care.
- Collaborate with the front office, sales, and housekeeping teams to coordinate guest arrivals and special requests.
- Prepare and analyze reservation reports, identifying trends and opportunities for process enhancement.
- Implement and uphold hotel policies, procedures, and quality standards within the reservations team.
- Assist in developing and executing promotional offers and packages to drive bookings.
- Ensure all reservation data is accurately entered and maintained in the property management system.
- Address guest feedback related to reservations, resolving issues promptly to ensure satisfaction.
Desired Candidate Profile
Minimum of 1 year and up to 3 years of experience in hotel reservations or front office operations.
- Proven ability to supervise and motivate a team in a fast-paced hospitality environment.
- Strong organizational and multitasking skills with keen attention to detail.
- Excellent verbal and written communication abilities.
- Proficiency in hotel property management systems and reservation software.
- Demonstrated problem-solving skills and the ability to handle guest concerns effectively.
- Flexibility to work various shifts, including weekends and holidays, as required.
- Ability to work onsite in a hotel office environment.
- Commitment to delivering exceptional guest service at all times.
- Strong analytical skills for reporting and data interpretation.
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Ticketing
- Reservations
Keywords
- Reservation Supervisor
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com