Reservation Supervisor

MTS Globe

Job Purpose:

To supervise the day-to-day operations of the reservations team, ensuring timely and accurate processing of bookings, coordination with suppliers and internal departments, and maintaining high service standards. The role also involves supporting the company's brand image and communication through basic PR activities.

Key Responsibilities:

• Oversee the handling of hotel reservations.
• Ensure booking accuracy and timely confirmations.
• Resolve complex booking issues and complaints.
• Communicate effectively with suppliers to confirm services and resolve issues.
• Coordinate with sales and operations teams to fulfill special client requests.
• Utilize internal reservation systems and tools
• Propose and implement process improvements to enhance efficiency.
• Represent the company professionally when interacting with partners, clients, and suppliers.
• Assist with drafting service-related client communications or public statements when required.
• Support the marketing and PR team with relevant updates or operational input for campaigns or press releases.
• Prepare daily/weekly reports on booking status, revenue, and team productivity.
• Maintain updated records and documentation for auditing and internal use.

• Experience in the tourism/hospitality industry, preferably in a DMC or tour operator.

• Minimum 2 3 years in a reservations.

• Proficient in reservation systems.

• Strong communication and interpersonal skills in English.

• Basic understanding of public relations practices and ability to support communication initiatives.

• Detail-oriented with excellent organizational and problem-solving skills.

• Strong sense of professionalism and ability to represent the company in public or external settings.

• Ability to work under pressure and handle multiple priorities.