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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Team Leadership & Training: Recruit, train, coach, and motivate reservation agents; conduct performance reviews; schedule staff; ensure team proficiency in systems, sales, and guest service.
Operations Management: Supervise the processing of all bookings (phone, email, online), modifications, and cancellations; manage room inventory and allocations; conduct daily quality checks.
Revenue Maximization: Implement pricing strategies, monitor availability, and identify opportunities to increase occupancy and average daily rates (ADR).
Guest Relations: Handle escalated guest complaints, resolve complex booking issues, ensure prompt and courteous service, and follow up on special requests.
Reporting & Administration: Run daily reports, maintain accurate records, and ensure compliance with company policies and procedures.
Interdepartmental Coordination: Liaise with Front Office, Sales, Housekeeping, and other departments to ensure guest needs are met.
Desired Candidate Profile
Proven experience in hotel reservations, with supervisory experience preferred.
Strong leadership, problem-solving, and decision-making abilities.
Excellent communication and interpersonal skills.
Knowledge of revenue management principles.
Knowledge of Opera Cloud.
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Ticketing
- Reservations
Keywords
- Reservation Supervisor
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