Reservations Agent

AccorHotel

Employer Active

Posted 2 hrs ago

Experience

1 - 3 Years

Job Location

Al Madina Al Munawarah - Saudi Arabia

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Handle and process room reservations accurately and efficiently.

Respond to guest inquiries via phone, email, and booking platforms.

Update, modify, and cancel reservations in the system when required.

Coordinate with other departments to ensure smooth guest experiences.

Promote hotel services and upsell when possible.

Monitor online travel agent (OTA) messages and booking requests.

Maintain accurate reservation records and prepare daily reports.

Ensure high levels of guest satisfaction and professionalism.

Desired Candidate Profile

Previous experience in reservations, hospitality, or customer service is preferred.

Strong communication and interpersonal skills.

Good knowledge of reservation systems and Microsoft Office.

Ability to work under pressure and manage multiple tasks.

Good command of English (spoken and written).

Strong sales and customer service skills.

Company Industry

  • Hotels
  • Hospitality

Department / Functional Area

  • Ticketing
  • Reservations

Keywords

  • Reservations Agent

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AccorHotel

Novotel Madinah is a modern 4-star hotel located in the heart of the holy city of Madinah, offering a comfortable and convenient stay for both pilgrims and leisure travelers.

Strategically positioned just 120 meters (about a 2 5 minutes walk) from Al-Masjid an-Nabawi, the hotel provides easy access to one of Islam s most significant landmarks, making it an ideal base for Umrah visitors and religious travelers.

Overall, Novotel Madinah combines modern comfort, strategic location, and family-friendly facilities, making it a popular choice for visitors seeking a peaceful and well-connected stay in Madinah.

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https://jobs.smartrecruiters.com/AccorHotel/744000126306236-reservations-agent-saudi-only-