Reservations Agent

Accor Group

Role Summary
The Reservations Agent Accor Dubai will serve as the first point of contact for guests, handling room reservations with efficiency and professionalism. This role ensures accurate booking, maximizes revenue through effective up-selling, and provides personalized service to create a seamless guest experience from the very beginning.

Location: UAE
Location: Dubai
Industry: Hospitality / Travel
Function: Reservations / Guest Services
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time

What You ll Do

* Respond promptly and professionally to reservation inquiries and booking requests
* Enter rooming lists and maintain accurate records in the system
* Maximize revenue through up-selling and recommending property services
* Provide guests with detailed information on facilities, amenities, and promotions
* Handle special requests and ensure preferences are recorded accurately
* Collaborate with front office and other departments for smooth guest arrivals
* Maintain knowledge of hotel policies, rates, and promotions

Ideal Profile

* Guest-focused personality with excellent communication skills
* Previous experience as a Reservations Agent or similar role is an advantage
* Familiarity with Opera or related reservation systems preferred
* Strong interpersonal and problem-solving abilities
* Fluency in English; additional languages are an asset
* Organized, detail-oriented, and capable of working in a fast-paced environment

Why Join Us

* Access to employee benefit card offering discounts across Accor properties worldwide
* Opportunities for training and career growth through Accor Academies
* Competitive salary with benefits in Dubai s thriving hospitality sector
* Be part of a multicultural, supportive, and dynamic team
* Contribute to Accor s sustainability and social responsibility programs like Planet 21