Reservations Agent Hyatt Hotel

Posted 30+ days ago

Experience

2 - 4 Years

Education

Any Graduation()

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

At Hyatt Centric Jumeirah Dubai, we're not just a hotel we're a launchpad for exploration and adventure in the heart of the city. Nestled in the vibrant La Mer beachfront, we offer curated experiences for curious travelers seeking authentic Dubai. Are you passionate about creating unforgettable guest experiences? Do you thrive in a fast-paced, energetic environment? If so, Hyatt Centric Jumeirah Dubai is looking for you!

As a Reservations Agent, you will be the first point of contact for our future guests. You ll be responsible for handling all reservation inquiries, delivering exceptional service, and ensuring each guest begins their Hyatt journey with ease, excitement, and confidence.

What You ll Do:
  • Handle guest reservations with professionalism, efficiency, and a warm, welcoming tone.

  • Maximize room occupancy and revenue through strategic upselling and cross-selling.

  • Collaborate with Sales, Front Office, and Revenue Management teams.

  • Maintain up-to-date knowledge of hotel services, promotions, and local attractions.

  • Ensure accuracy in bookings, guest preferences, and special requests.

Desired Candidate Profile

You re a Great Fit If You:

  • Have a passion for hospitality and guest engagement.

  • Communicate clearly and confidently in English (Arabic or additional languages are a plus!).

  • Are detail-oriented and tech-savvy with knowledge of hotel reservations systems (Opera experience preferred).

  • Thrive in a team-oriented, dynamic environment.

  • Enjoy being part of something fresh, fun, and ever-evolving.

Company Industry

Department / Functional Area

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