Reservations Agent InterContinental

Your role will include but not be limited to:

• Handle all reservation inquiries via phone, email, and online channels promptly and professionally.
• Process reservations in accordance with hotel standards and brand guidelines.
• Maximize room occupancy and revenue by using up-selling and cross-selling techniques.
• Maintain up-to-date knowledge of room types, rates, promotions, packages, and hotel facilities.
• Ensure accuracy in guest profiles, billing instructions, and special requests.
• Assist with group bookings and coordinate with Sales & Events for special requirements.
• Liaise closely with Front Office, Sales, and Revenue teams to ensure seamless communication.
• Monitor availability and adjust reservations accordingly to optimize room inventory.
• Resolve guest issues and requests in a timely and courteous manner.
• Maintain accurate records and reports as required by management.
• Maintain confidentiality of guest and hotel information at all times.

Why you will love this job:

• Work in a dynamic, high-energy environment where no two days are the same.
• Learn new skills, receive mentorship, and have opportunities for career growth.
• Be part of a supportive team that values collaboration and fun.
• Enjoy benefits like staff discounts, and a creative, inspiring workplace.

Ideally, you'll have some or all the following qualifications and experience we're looking for:

• Previous experience in reservations role in a luxury hotel.
• Proficiency in Opera PMS or similar hotel reservation systems is highly desirable.
• Strong communication skills in English (spoken and written); additional languages are a plus.
• Excellent attention to detail and organizational skills.
• Ability to multitask and work under pressure.
• A passion for delivering outstanding guest service.