Reservations Agent
Marriott
Employer Active
Posted 6 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Job Description
Reservations Agent Sheraton Mall of the Emirates Hotel Dubai Dubai, UAEbr>
Key Responsibilities
- Manage all reservation requests, amendments, and cancellations.
- Confirm guest requirements and assign appropriate room types.
- Check room availability and verify applicable rates.
- Explain guarantee policies, special rates, and cancellation rules.
- Record and process special requests.
- Respond to questions regarding hotel facilities, services, and room features.
- Apply selling techniques to maximize revenue.
- Enter reservation details accurately in the system.
- Follow procedures when addressing guest concerns.
- Maintain confidentiality and protect company assets.
- Provide clear, professional communication in person and by phone.
- Assist team members in meeting common goals.
Skills Set
- Reservation systems
- Customer service
- Communication
- Problem-solving
- Accuracy and documentation
Why Join Us
- Opportunity to grow within Marriott International.
- Supportive multicultural work environment.
- Training, development, and career progression.
Desired Candidate Profile
Ideal Profile
- Service-driven mindset.
- Strong communication skills.
- Attention to detail.
- Ability to work effectively in a team.
Company Industry
Department / Functional Area
Keywords
- Reservations Agent
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Marriott
Sheraton Mall of the Emirates Hotel Dubai is part of Marriott International s global portfolio. The hotel focuses on creating a welcoming environment where associates provide engaging experiences and thoughtful service, helping guests feel connected and cared for across more than 400 communities worldwide.