Reservations Agent

Raffles Hotels & Resorts

Key Roles & ResponsibilitiesMaster Revenue & Pricing StrategiesDemonstrate a deep understanding of pricing principles and revenue management strategies across all segments, including Retail, Negotiated, Leisure, Group, and other specialized categories.Ensure seamless application of rate restrictions, hurdles, and availability controls to optimize revenue.Maximize Revenue & ConversionConvert inquiries into confirmed reservations through personalized engagement and expert upselling techniques.Align reservations with the hotels revenue management strategies to drive optimal performance.Deliver Bespoke Guest ExperiencesProvide highly personalized service, tailoring each interaction to meet the unique needs and expectations of ultra luxury clientele.Exhibit expert knowledge of all hotel products, services, and experiences to craft bespoke guest journeys.Ensure Seamless Communication & AccuracyHandle all reservation-related emails and calls with precision, ensuring a flawless and efficient booking process.Maintain meticulous accuracy in the PMS database, ensuring proper market segmentation and data integrity.Optimize Sales & Relationship ManagementIdentify and capitalize on sales opportunities through individual travelers, corporate accounts, wholesalers, and luxury travel agencies.Strengthen relationships with elite clientele by offering personalized recommendations and VIP experiences.Uphold Brand Excellence & Quality StandardsConsistently achieve targeted scores in LQA & IFH Hotel Mystery Shopping audits.Ensure all reservations adhere to the highest standards of data accuracy and guest satisfaction.Leverage Advanced Systems & TechnologyDemonstrate full proficiency in Opera PMS, Resaweb, and other revenue management tools.Maintain comprehensive knowledge of the hotels telephone system to ensure seamless communication.Support Strategic InitiativesAssist the Reservations & Revenue Management leadership with special projects and strategic initiatives.Contribute to achieving departmental goals, including ALL loyalty program enrollments and guest engagement metrics.Qualifications