Reservations Agent

Confidential Company

Job Description

Roles & Responsibilities

Desired Candidate Profile

• Knowledge of customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Knowledge of principles and methods for describing physical geography.
• Knowledge of sales and marketing principles, marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Knowledge of computerized ticket reservations systems such as Sabre and Amadeus.
• Knowledge of transportation principles and methods including relative costs and benefits by air, rail, sea, or road.
• Knowledge of English language structure, content, spelling, rules of composition, and grammar.
• Knowledge of administrative and clerical procedures and systems including word processing, managing files and records, stenography and transcription, designing forms, and office procedures.
• Skills in active listening, service orientation, social perceptiveness, and persuasion.
• Ability to perform for or work directly with the public and serve customers.
• Proficiency in interacting with computers and computer systems for data entry and information processing.
• Skills in communicating with suppliers and service providers and representing Airlines, Travel Agents and Brokers, Booking system administrators, IATA and others.
• Ability to keep up-to-date technically and apply new knowledge to the job.
• Skills in establishing and maintaining constructive and cooperative interpersonal relationships with customers and colleagues.
• Ability to organize, plan, and prioritize work effectively.
• Good communication skills with supervisors, peers, or subordinates via telephone, written form, email or in person.
• Competence in documenting and recording information in written or electronic/magnetic form.