Reservations Agent

Aman Solutions For Cyber Security

The Reservation Agent's mission is to respond to all reservations and requests according to hotel standards. The Reservation Agent is expected to use sales techniques effectively to promote all the hotel's services.

Responsibilities

• Be a source of information and ongoing support for clients and business partners

• Identify guest requests and anticipate solutions and responses

• Adhere to all departmental and hotel procedures and standards with honesty and rigor

• Respond to all telephone and e-mail inquiries on the same day

• Receive and record telephone and e-mail reservations

• Carry out all reservation changes and cancellations

• Prepare replies and confirmation letters according to departmental and hotel policies and standards

• Send replies after verification and validation by Reservations Manager

• Check acknowledgements of receipt after e-mail dispatch Inform and communicate all messages to the Reservations Manager (reservation changes, etc.)

• Coordinate with all other departments on guest requests

• Inform the Reservations Manager immediately of any irregularities, VIPs, complaints

• Respond to guests' questions and requests for information, whether by telephone, Internet, mail or other sources and ensure follow-up

• Respond to guest reservation requests after checking room availability and rates

• Establish and maintain productive and effective relationships with colleagues and superiors

• Ensure the confidentiality and data security for guest information

• Carry out all tasks assigned by the manager, within the scope of his professional category and according to his skills