Reservations Agent
AccorHotel
Employer Active
Posted 11 hrs ago
Send me Jobs like this
Experience
1 - 3 Years
Job Location
Education
Bachelor of Business Administration(Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Process and manage guest reservations through multiple channels including phone, email, and online booking systems
- Provide accurate information about room availability, rates, amenities, and special offers to potential guests
- Maintain detailed and organized reservation records, ensuring all guest information is entered correctly and securely
- Handle guest inquiries and special requests with professionalism and empathy, offering customized solutions when possible
- Manage cancellations and modifications to existing reservations in a timely and courteous manner
- Coordinate with other departments to ensure guest preferences and special requirements are communicated effectively
- Resolve booking discrepancies and guest concerns with problem-solving skills and a supportive approach
- Multitask efficiently during peak booking periods while maintaining accuracy and attention to detail
- Follow company policies and procedures to ensure compliance and consistency in all reservation operations
- Contribute to achieving occupancy targets and revenue goals through effective sales techniques and upselling opportunities
Desired Candidate Profile
Proven experience as a Reservations Agent, customer service representative, or similar role in the hospitality or travel industry
- Proficiency with reservation management systems and booking platforms
- Strong verbal and written communication skills in English; Arabic language skills are highly preferred
- Excellent organizational abilities with strong attention to detail and accuracy in data entry
- Demonstrated time management skills with the ability to prioritize multiple tasks simultaneously
- Customer-focused mindset with the ability to remain calm and professional under pressure
- Problem-solving skills and the ability to handle guest concerns with empathy and support
- Proficiency with computer systems and Microsoft Office applications
- Familiarity with Customer Relationship Management (CRM) systems is preferred
- Knowledge of the hospitality industry and guest service standards is advantageous
- Ability to work flexible schedules, including weekends and holidays as required
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Ticketing
- Reservations
Keywords
- Reservations Agent
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com
AccorHotel
Gr nde f r Accor zu arbeiten?br> Wir sind weit mehr als ein weltweit f hrendes Unternehmen. Wir empfangen Dich so, wie Du bist und bei uns findest Du einen Beruf und eine Marke, die zu Deiner Pers nlichkeit passen.br> Wir unterst tzen Dich dabei, jeden Tag zu wachsen und zu lernen. Wir sorgen daf r, dass Deine Arbeit einen Sinn in Deinem Leben hat und dass Du auf Deiner Reise mit uns die grenzenlosen M glichkeiten von Accor erkunden kannst.br> Bei Accor kannst Du jedes Kapitel Deiner Geschichte selber schreiben, und gemeinsam k nnen wir die Gastronomie und Hotellerie von morgen ver ndern. Entdecke das Leben, das Dich bei Accor erwartet, besuche https://careers.accor.com/.br> Tu das, was Du liebst, trage etwas f r die Gemeinschaft in der Welt bei, und wage es den Status quo in Frage zu stellen! #BELIMITLESS
https://jobs.smartrecruiters.com/AccorHotel/744000126233489-reservations-agent-tamayyaz
Similar Jobs
Office Assistant
Confidential Company
- 0 - 2 Years
- Dubai , Sharjah , Abu Dhabi - United Arab Emirates (UAE)
Office Assistant
Thirtin Inc
- 0 - 3 Years
- Dubai - United Arab Emirates (UAE)