Reservations Agent

Merex Investment Group

Employer Active

Posted on 3 Dec

Experience

1 - 3 Years

Job Location

Saudi Arabia - Saudi Arabia

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

About Jumeirah Jabal Omar

Located just minutes from Masjid Al Haram, Jumeirah Jabal Omar Makkah offers a seamless blend of comfort, connectivity, and Arabian hospitality in the heart of the Holy City. Spread across four towers, the hotel features a range of dining venues, retail outlets, a gym, executive lounge and meeting spaces. Guests can enjoy views of the Grand Mosque and a culinary offering that spans Mediterranean, Persian, Middle Eastern and Southeast Asian cuisines.

About the Job

An opportunity has arisen for Reservations Agent for Reservations Department to join Jumeirah Group.

The main duties and responsibilities of this role:

  • Prompt professional email response within less than 24 hours of receiving the query, prioritizing correspondence that pertains to the current or within the month
  • Attending calls within 3 rings with proper greetings, under IFH & LQA standards
  • Taking all necessary details of the guests during the booking process (recognizing repeaters, contact details, passport copies of all guests, flights details, special occasion, preferences), and are properly updated in the Opera
  • Observing proper and professional email and telephone etiquettes.
  • Reads all reservation correspondence thoroughly for Special Instructions, Requests and ensures that the information is passed onto the respective departments
  • Communicating the last-minute changes (new booking, cancellation, additional information) to the respective departments.

Desired Candidate Profile

Ability to multitask and work under pressure in a fast-paced environment.

Strong communication skills, both written and verbal.

Competency in MS Office applications.

Company Industry

  • Banking
  • Financial Services
  • Broking

Department / Functional Area

  • Ticketing
  • Reservations

Keywords

  • Reservations Agent

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Merex Investment Group

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different brand promise.

Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 9,000 colleagues, representing over 120 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

Read More

https://esbe.fa.em8.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/112460