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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
What you will do
- Capture sales from in-coming reservations calls and coordinate details of each reservation. Complete internal reservation forms.
- Answer General Reservations e-mail, retrieve and distribute mail and process brochure requests.
- Handle guest complaints in accordance with Four Seasons standards.
- Process WRO, Trust, Internal Reservations, and FIT reservations.
- Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations. Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests arrival.
- Run appropriate reports checking for special requests.
- Monitor Front Desk reservations made night prior, address any reoccurring issues.
- Respond according to the crisis management plan to any resort emergency or safety situation.
- Answer all incoming phone calls in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions.
- Accepts and delivers wake-up calls, messages and facsimiles in a timely manner.
- Assist other departments, when needed, in handling phone calls and booking procedures.
- Support the Sales Team in processing rooming lists or introduction letters and with other departmental tasks.
Desired Candidate Profile
Education:
High school education or equivalent experience.
Experience:
Must have previous Reservations or Front Office experience.
Skills and Abilities:
Must be an experienced customer service professional with excellent phone skills, ability to multitask and a can-do approach to any request.
Ability to multitask, to work well under stress and a team work approach are a must.
Advanced computer skills including but not limited to Excel, Word, PowerPoint and Internet. Knowledge of Opera PMS is required.
Reading, writing and oral proficiency in the Italian and English language. Third language is a plus.
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Ticketing
- Reservations
Keywords
- Reservations Agent
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Four Seasons Hotel
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.span> span> span> span> span> span> span> /span> /span> /span> /span> /span> /span> /span> About the location: Beachfront relaxation on north Africa s Mediterranean coast. In the heart of Tunisia s vibrant and exotic capital city, our modern Mediterranean oasis offers a calm, laid-back beachfront escape alongside this bustling business hub. Relax at our Spa and pools, stay connected with state-of-the-art business services, or take a step back in time more than 3,000 years of ancient civilization are at your fingertips.p
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us./p>
https://fourseasons.wd3.myworkdayjobs.com/en-US/search/job/Tunis/Reservations-Agent_REQ10357970