Reservations Coordinator

G Adventures

We are looking for a Reservations Coordinator, Europe, Middle East & North Africa who will support and be a key member of the G Adventures Reservations team by completing the day-to-day reservations duties throughout Europe, Middle East & North Africa. This role is ultimately responsible for ensuring that all reservations tasks are completed efficiently and to the highest possible standard, attention to detail, customer service, teamwork and outstanding communication skills are key to the success of this role.

This role is a hybrid role based out of Morocco, where a minimum number of days as set by the region, is required in the Marrakech office.

What you'll be doing:

• Accurate completion of all required validations, reservations, last minute request/changes tasks, cancellations actioned in a timely manner.

• Ensure systems and tools (e.g. Block Sheet, Validations) are accurate, report any issues to relevant manager .

• Ensure suppliers understand and follow our required processes.

• Administrative support for the Global Sales and Base Camp Operations teams (answer enquiries, handle tasks as required etc).

• Ensure last minute booking requests and changes are handled and communicated efficiently.

• Work on special projects as required.

• Supporting reservations managers (and others) to negotiate reduced cancellation charges from suppliers.

• Assist the finance department with invoice queries and related tasks.

• Answering phones in a prompt, professional and polite manner

• Ensuring emails are prompt & followed up - response times within 24 hours.

• Delegate & monitor inboxes.

Skills & Experience

• 1+ years experience in the travel industry

• Computer skills (ideally familiar with Google suite)

• Highly proficient in English both written and spoken

• Familiarity with Travel Industry Practice

• Excellent customer service & attention to detail

• Be resourceful, a good listener and ability to learn quickly

• Problem Solving/Complaint Resolution

• Excellent verbal & written communication skills

• Team player, be self motivated and goal orientated

• Well organised, flexible, cooperative approach

• Good time management skills