Reservations / Core Agent Four Seasons Hotel

 

About the Role
Join our pre-opening Reservations team as Reservations / Core Agent at Four Seasons Resort and Residences AMAALA at Triple Bay. Reporting to the Reservations / Core Manager, you will handle guest reservations, support system setup, and ensure a seamless booking experience from pre-opening through daily operations.

What You Will Do

• Support pre-opening tasks including reservations system setup, rate loading, and guest profile database creation.

• Handle all reservation inquiries via phone, email, and online channels with a focus on personalized guest service.

• Process individual, group, and VIP reservations accurately and efficiently.

• Maintain and update guest profiles and preferences in the system.

• Support daily management of rates, inventory, and distribution channels.

• Monitor system accuracy and escalate technical issues when needed.

• Prepare pre-arrival reports and collaborate with operational departments to ensure a smooth guest journey.

• Act as a brand ambassador during every guest interaction.

What You Bring

• Previous experience in reservations or front office roles within luxury hospitality, preferably in a pre-opening environment.

• Knowledge of reservations systems (e.g., Opera, CRS) and distribution channels preferred.

• Strong communication, sales, and customer service skills.

• Attention to detail with the ability to handle multiple tasks.

• Suitable candidates must be eligible to work in Saudi Arabia. Fluency in Arabic and English is essential.