Reservations Employee

Daniela Hotels

Employer Active

Posted on 28 Nov

Experience

5 - 12 Years

Job Location

Egypt - Egypt

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Handle guest reservation inquiries via phone, email, and online booking platforms in a professional and timely manner.

  • Accurately input and update reservation details in the hotel management system.
  • Coordinate with other departments to ensure special requests and guest preferences are met.
  • Confirm, modify, or cancel reservations as requested by guests, ensuring all changes are documented.
  • Provide guests with information about room availability, rates, amenities, and hotel policies.
  • Follow up with guests to confirm reservations and provide pre-arrival assistance.
  • Resolve guest issues or complaints related to reservations promptly and effectively.
  • Prepare daily, weekly, and monthly reservation reports for management review.
  • Maintain up-to-date knowledge of hotel promotions, packages, and local attractions.
  • Support the front desk and other operational teams during peak periods as needed.

Desired Candidate Profile

Minimum 5-10 years experience in reservations, reception, customer service, or hotel travel agencies.

  • Applicants must be female and reside in the Giza area.
  • Excellent communication skills in English, both spoken and written; additional languages are an asset.
  • Strong organizational skills and attention to detail.br>Ability to multitask and manage time effectively in a fast-paced work environment.br>Proficiency in hotel reservation systems and Microsoft Office applications.br>A clear commitment to providing exceptional guest service.br>Ability to work flexible hours, including weekends and public holidays, as needed.br>Strong problem-solving skills and a proactive approach to meeting guest needs.br>Professional appearance and demeanor.br>Ability to work effectively as part of a team.

Company Industry

  • Hotels
  • Hospitality

Department / Functional Area

  • Ticketing
  • Reservations

Keywords

  • Reservations Employee

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Daniela Hotels

https://wuzzuf.net/jobs/p/ru2jnladd99a-reservations-employee-daniela-hotels-giza-egypt