Reservations Manager
Client of PlaceUp
Employer Active
Posted 1 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Lead, train, and manage the reservations team to ensure smooth daily operations.
- Create team schedules, shift rotations, and task assignments to maintain coverage and efficiency.
- Manage property listings and booking calendars across multiple platforms (Airbnb, Booking.com, internal systems, etc.).
- Handle reservations directly, with a focus on VIP guests and special requests.
- Ensure a high level of guest satisfaction through professional, friendly, and solution-oriented communication.
- Monitor and improve team performance, booking accuracy, and customer service standards.
- Collaborate with other departments (operations, housekeeping, marketing) to ensure seamless guest experiences.
- Analyze booking trends, occupancy data, and suggest improvements for revenue optimization.
Desired Candidate Profile
- Proven experience in a reservations or guest services role, ideally in the holiday homes, hospitality, or property rental industry.
- At least 2 years of experience in leading or supervising a team.
- Strong organizational and time-management skills.
- Ability to work independently, take initiative, and solve problems effectively.
- Confident, optimistic, and friendly demeanor with a guest-first mindset.
- Excellent communication skills (spoken and written).
- Tech-savvy and familiar with booking platforms, calendars, and channel managers.
Company Industry
Department / Functional Area
Keywords
- Reservations Manager
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Client of PlaceUp
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