Reservations Specialist

Premier Inn Hotels - Mid...

About UsA Great Stay Starts at Premier InnPremier Inn is a British hotel chain and the UK's largest hotel brand with more than 900 hotels in UK,Germany,UAE and Qatar. Premier Inn hotels in the UAE operate under a strategic partnership between Emirates Group and Britain s leading hospitality firm Whitbread PLC, established to develop the Premier Inn brand throughout the region. At Premier Inn we make everyday experiences special for millions of customers and create excellent career opportunities for people like you. Currently we have 11 hotels in the Middle East and an exciting pipe line of new hotels opening in the future. We hold many coveted people and brand industry awards, and we want you to help us add another award to our trophy cabinet!Job DescriptionAs a Reservations Specialist you will be working in our flagship hotel in the HUB. Passionate about guests service responsible for providing a quality end to end service for all reservations segments, often working with repeat guests and building rapport with them through their bookings.What will I be doing?Working within a team to answer all calls and emails following the brand standardsProvide exceptional customer services and effectively and professionally manage all reservations for guestsBook and manage reservations through the reservations systemQualify and generate Sales Leads for the sales team to acquire new clientsEnsure that the system and booking documentation are accurate and up to dateConfigure rates in Opera PMS system basedRequirementsPossess guest service skills and excellent communication skillsDetailed & Customer service orientatedAbility to work independently and as part of a teamMust be able to handle multitude of tasks in an intense, ever changing environment while remaining calm, collective and accurateAble to type 25 words per minuteComputer literacy in Windows, MS Office Suite, CRS systems is an added advantageAdvanced English languageExperienceYou will be likely to have minimum of one year experience in Reservation department of a branded hotelHigh School Diploma preferredBenefitsWe offer a competitive salary package, accommodation, transportation, medical insurance which includes dental, air tickets, and hours which offer you a work life balance.Along with this we have many examples of how those that work with us have grown and developed their career throughout our company. So if you are committed and driven and want to develop into other areas then we will support you to do this.At Premier Inn, we know the importance of creating a culture which brings the experience to life for both our customers and our team and this is supported by strong company values. We employ people that not only believe in our values but also have the passion to live and breathe them, and always put the customer in the heart of everything we do.We want Premier Inn to be a place where people s skills and careers grow as fast as we do. A place where everyone has the opportunities to develop and achieve their dreams. We put emphasis on a promote from within culture and continuously strive to create a supportive and engaging environment in which our team can thrive and deliver.If this sounds like you and you are ready to work in an environment that values your work and rewards you fairly then.