Reservations Supervisor Luxury Hotel KAFD

Adeera Hotel group

Employer Active

Posted 3 hrs ago

Experience

1 - 7 Years

Job Location

Riyadh - Saudi Arabia

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Job Scope:

  • Respond to guest inquiries via phone, email, and online channels, assisting with room reservations, booking modifications, and special requests.
  • Provide accurate information on room availability, rates, packages, and hotel amenities to help guests make informed booking decisions.

Guest Communication:

  • Communicate with guests in a professional and friendly manner, addressing their needs, preferences, and concerns to ensure a positive booking experience.
  • Confirm reservations, send booking confirmations, and follow up with guests to provide additional assistance or information as needed.

Upselling and Cross-Selling:

  • Identify upselling opportunities, promote room upgrades, add-on services, and special packages to enhance the guest experience and maximize revenue.
  • Cross-sell hotel amenities, dining options, and special promotions to increase guest spend and overall guest satisfaction.

Booking System Management:

  • Enter reservation details accurately into the booking system, update guest profiles, and maintain reservation records to ensure data integrity and efficient booking processes.
  • Monitor room availability, rates, and inventory levels to optimize room allocations and maximize revenue potential.

Customer Service Excellence:

  • Deliver exceptional customer service, address guest feedback, resolve booking issues, and handle complaints in a professional and proactive manner.
  • Anticipate guest needs, provide personalized recommendations, and go the extra mile to exceed guest expectations and foster guest loyalty.

Sales Support:

  • Support sales and marketing initiatives by promoting special offers, packages, and promotions to increase booking conversions and drive revenue growth.
  • Collaborate with the sales team to coordinate group bookings, corporate reservations, and special events to maximize occupancy levels.

Quality Assurance and Compliance:

  • Ensure compliance with reservation policies, procedures, and data protection regulations to safeguard guest information and maintain confidentiality.
  • Conduct quality checks on reservation details, confirmations, and billing information to ensure accuracy and consistency in guest bookings.

Desired Candidate Profile

Education, Qualifications and Skills:

  • High school diploma or equivalent; additional certification in hospitality or customer service is a plus.
  • Previous experience in reservations, guest services, customer support, or a related role in the hospitality industry.
  • Excellent communication skills, with a friendly and professional demeanor in guest interactions.
  • Customer-centric approach, with a focus on delivering personalized service and exceeding guest expectations.
  • Proficiency in reservation systems, booking software, and Microsoft Office applications.
  • Strong attention to detail, organizational skills, and the ability to multitask in a fast-paced environment.
  • Sales acumen, with the ability to identify revenue opportunities and promote hotel services effectively.
  • Problem-solving skills, adaptability, and a positive attitude in handling guest inquiries and resolving issues.

Company Industry

  • Hotels
  • Hospitality

Department / Functional Area

  • Ticketing
  • Reservations

Keywords

  • Reservations Supervisor Luxury Hotel KAFD

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Adeera Hotel group

About:

Be part of a landmark addition to the King Abdullah Financial District (KAFD) - a new luxury hotel at the heart of Riyadh s financial hub.br>Where authentic Saudi warmth meets global excellence, this hotel stands at the very heart of KAFD.br>A place alive with Saudi Arabia s progressive energy, through destination dining and curated experiences, that captures the pulse of a district in constant evolution.

Read More

https://atheel.elevatus.io/jobs/reservations-supervisor-luxury-hotel-kafd-1768222396