Reservations & Ticketing Agent

Fly The Coop

Multiple VacanciesEmployer Active

Posted 7 hrs ago

Experience

2 - 6 Years

Job Location

Alexandria - Egypt

Education

Bachelor of Arts

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

2 Vacancies

Job Description

Roles & Responsibilities

Key Responsibilities:

  • Handle customer inquiries via phone and digital channels, providing optimal travel options tailored to their needs.
  • Make domestic and international flight reservations using global distribution systems (GDS).
  • Arrange and book comprehensive travel services including hotels, serviced apartments, transfers, car rentals, and cruises worldwide.
  • Issue, modify, and cancel flight tickets in accordance with airline policies and fare rules.
  • Accurately review passenger details before ticket issuance to ensure data accuracy.
  • Offer professional advice to clients regarding destinations, promotions, and travel packages.
  • Monitor and follow up on bookings from confirmation to trip completion to ensure customer satisfaction.
  • Manage urgent changes or cancellations efficiently and with high flexibility.
  • Organize and design tour packages for various global destinations.
  • Facilitate and process travel visa applications for different countries.
  • Collaborate with the team to improve workflows and enhance service delivery.

Desired Candidate Profile

Bachelor's degree in Tourism, Business Administration, or a related field.

  • 2 to 4 years of proven experience in flight and hotel bookings (mandatory).
  • Professional proficiency in using at least one global reservation system (Amadeus is a must).
  • Excellent command of English (spoken and written).
  • Strong verbal and written communication skills.
  • Ability to work under pressure and handle multiple tasks efficiently.
  • High attention to detail and accuracy in task execution.
  • Presentable and professional appearance with excellent customer service etiquette.

    • Company Industry

    • Travel
    • Tourism

    Department / Functional Area

    • Ticketing
    • Reservations

    Keywords

    • Reservations & Ticketing Agent

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    Fly The Coop

    https://wuzzuf.net/jobs/p/gf1xp1t5wvh5-reservations-ticketing-agent-fly-the-coop-alexandria-egypt