Resident Liaison Officer

Atkins Realis Group

Resident Liaison Officer (RLO) will assist in delivering a highly professional service focusing on liaison with tenants and contractors, and to ensure smooth delivery of compliance services across the property portfolio. Liaison Officer is also responsible for acting as the company`s representation in dealing with enquiries and issues relating to the various types of work of our in-house operational teams and/or external contractors.

DUTIES & RESPONSIBILITIES

Tenant Services Management

• Serves as the main contact for property handovers, tenant inductions, and move-outs.
• Coordinates with tenants during ongoing work and ensures timely communication.
• Assists tenants with utility registration and deregistration processes and maintains accurate records.
• Keeps site teams informed of tenant needs, safety concerns, and updates.
• Resolve tenant issues promptly, following company procedures.
• Prepares memos, correspondence, and maintains system records.
• Collaborates with department managers to ensure consistent service delivery.
• Manages tenant complaints and maintains the on-site database.
• Attend site meetings as required.

General Administration

• Prepares billing details, handover documents, and quotations for additional work.
• Supports financial tracking and reporting for projects.
• Maintains audit trails for invoices, timesheets, and material orders.
• Handles general office tasks including documentation, meeting minutes, and subcontractor coordination.
• Ensures compliance with internal processes and local labor regulations.