Resident Relations Manager

Client of Rawaj Company for Recruitment

As an Resident Relations Manager, you will be responsible for planning, organizing, and executing all community and lifestyle events within the compound. The role requires full ownership of event execution, resident engagement, vendor coordination, and budget management, ensuring memorable experiences while maintaining safety, compliance, and quality standards.

Key Accountabilities

• Act as the primary point of contact for all residents, handling enquiries, requests, and concerns professionally and promptly.
• Deliver a high-quality resident experience by maintaining a welcoming, responsive, and service-oriented environment
• Develop and implement resident engagement programs, including community events and social initiatives.
• Conduct resident satisfaction surveys and use insights to continuously improve services and experience.
• Manage the full lifecycle of complaints, ensuring timely resolution within agreed SLAs.
• Mediate and resolve resident disputes in a fair, professional, and confidential manner.
• Maintain accurate records of resident interactions, complaints, and resolutions.
• Serve as the key liaison between residents and internal departments (maintenance, security, housekeeping, facilities).
• Coordinate with leasing teams to support smooth move-in and move-out processes.
• Communicate community updates, announcements, and policies through appropriate channels.
• Ensure residents comply with community rules, regulations, and policies.
• Monitor and address any violations in a consistent and professional manner.
• Collaborate with operations and security teams to maintain a safe and well-maintained environment.
• Prepare regular reports on resident satisfaction, complaints trends, and KPIs.
• Maintain up-to-date resident databases and contact records.
• Support budget planning related to resident experience and engagement initiatives