Resort Operational Manager / Rooms Division Manager VOGO - ABU DHABI GOLF RESORT AND SPAL.L.C - O.P.C

Employer Active

Posted 22 min ago

Experience

5 - 10 Years

Job Location

Abu Dhabi - United Arab Emirates (UAE)

Education

Bachelor of Hotel Management(Hotel Management), Bachelor of Business Administration(Management)

Nationality

Any Nationality

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

1. Operations Management

  • Oversee all operational departments, including Food & Beverage (F&B), Kitchen, Front Office, Housekeeping, Recreation, and Engineering.
  • Lead project management related to resort operations, including events, preventive maintenance, and new developments.

2. Team Leadership

  • Maintain a strong presence in guest areas to monitor service and engage with guests directly.
  • Proactively handle guest concerns and resolve issues promptly and professionally.
  • Ensure a high level of personalized service is delivered at all touchpoints.

3. Guest Experience & Feedback

  • Regularly track and analyze guest feedback across platforms (e . g Booking. com, Google Reviews, TripAdvisor) for all resort facilities (rooms, spa, restaurants, etc.).
  • Prepare and present monthly reports to the Resort Manager and Heads of Departments (HODs), highlighting key achievements and areas for improvement.
  • Develop and implement action plans to address guest feedback and improve overall service quality.
  • Conduct training sessions for staff to enhance service standards and boost guest review scores.
  • Ensure a smooth, welcoming, and memorable experience for all guests.

4. Communication & Reporting

  • Act as a communication bridge between the operational team and the Resort Manager.
  • Attend and lead daily briefings and operational meetings.
  • Provide timely updates on performance, challenges, and opportunities for improvement.

5. Financial Oversight

  • Monitor the resort’s financial performance, including budgeting, cost control, and Profit & Loss (P&L) oversight.
  • Work closely with department heads to ensure financial targets and operational Key Performance Indicators (KPIs) are met.

6. Quality & Efficiency Monitoring

  • Conduct regular inspections of guest areas to ensure cleanliness, functionality, and presentation.
  • Drive continuous improvement initiatives and operational efficiencies.
  • Monitor guest feedback and implement service recovery or enhancement plans as needed.

Desired Candidate Profile

  • Possesses a Bachelor's degree in Hospitality Management or a related field; a Master's degree is a plus.
  • Demonstrates a minimum of 8-10 years of progressive experience in resort operations management.
  • Holds relevant certifications, such as Certified Hotel Administrator (CHA), demonstrating industry expertise.
  • Requires the physical ability to stand, walk, and move throughout the resort for extended periods; must be able to work flexible hours.
  • Demonstrates a proactive and results-oriented approach, with a proven ability to drive operational improvements.

Employment Type

    Full Time

Company Industry

  • Hotels
  • Hospitality

Department / Functional Area

  • Top Management
  • Senior Management

Keywords

  • Resort Operational Mananger
  • Operational Manager
  • Resort Manager
  • Rooms Division Management
  • Hotel Management

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VOGO - ABU DHABI GOLF RESORT AND SPAL.L.C - O.P.C

Ahmed Salah - HR

OPC, PO BOX : 126797, ABU DHABI, UAE Kingdom of Saudi Arabia, P.O.Box 116690 Jeddah 21391, Abu Dhabi, United Arab Emirates (UAE)