Resource Allocator - Emiratisation The Emirates Group

Job Purpose

At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always Fly Better. As one of the most recognised and admired brands globally, we re driven by innovation and excellence. Join us as a Resource Allocator and experience a fast-paced, multicultural environment where your ideas and expertise will help shape the future of aviation. Here, you ll grow alongside professionals from diverse backgrounds, contributing to our shared success and making your mark on a global stage.

As a Resource Allocator you will maximise the utilisation of resources and provide a dynamic resource allocation plan by optimally allocating the key operational resources including manpower, equipment and facilities on the day of operation. Ensure that the allocation of resources is undertaken independently, without prejudice and in-line with the planned business needs, the dynamic real-time operational demands and the unscheduled customer requirements whilst achieving the targeted levels of the current Service Level Agreements. Provide an independent view regarding the most effective utilisation of all resources.

In this role you will:

• Undertake the allocation activities in 3 phases:
  a. Pre-planning taking into account the expected demands, schedules and rostered resources, pre-plan the allocation of tasks 24-7 hours in advance of the shift as per agreed timetable and departments specifics.
  b. Shift allocation planning during the shift, prior and/or at the start of the appropriate shift, taking into account the actual availability of resources to include manpower, equipment and facilities, re-check the pre-plan and undertake the detailed allocation of all resources ensuring that allocation is undertaken according to load.
  c .Real time, taking into account the availability of resources and the dynamic operational environment, undertake all aspects of the real-time allocation of resources in line with the actual loads. Actively monitor the achievement of tasks and adapt the allocation plans as required due to differentials in actual time versus planned time taken to complete tasks. Effectively adapt allocation plans according to unscheduled demands such as delays.
• Improve operational efficiency and productivity by utilising specialist knowledge of the decision support systems (including but not limited to the Resource Management System (RMS) Real-Time Control (RTC), Multi-Access Check-In System (MACS), Management Information System (OPERA) and any other IT system) to ensure that the most effective resource allocation plan is created, communicated and executed.
• Actively work with the operational shift in-charge by providing expert advice, input and direction in order to respond to dynamic changes during the shift for example in cases of staff sickness or absence actively review allocation plans and make recommendations as to whether replacement or over-time is required. Undertake actions as agreed to update the administration section regarding staff non-attendance.
• Effectively communicate the resource allocation plan to the resources either directly or via the operational shift in charge and continually monitor the progress of the assigned tasks to the resources.
• Ensure that robust and effective resource allocation plans are in place and utilised during scheduled and unscheduled system outages.
• Work as part of a team of resource allocators ensuring smooth handover to and from colleagues on shift duties and covering for other departments or areas as required. Monitor the effectiveness of the allocation to maximise the potential of the systems at hand and for on-going review and recommendations to the management team. Ensure that robust and effective resource allocation plans are in place and utilised during scheduled and unscheduled system outages.