Restaurant Branch Manager

Astro Group

1. General Management

• Collaborate closely with the Operations Manager and senior management to ensure efficient and profitable outlet operations aligned with approved budgets and company standards.
• Maintain high standards in product quality, service delivery, hygiene, safety, and guest satisfaction.
• Stay updated on company policies, procedures, and promotions, and ensure effective communication to the team.
• Foster a positive and collaborative work environment to enhance team morale, productivity, and retention.
• Support operations across all areas of the outlet when needed.

2. Operations Management

• Execute operational plans and ensure adherence to company standards and procedures.
• Monitor and improve productivity, service quality, and operational efficiency.
• Handle guest complaints and resolve team-related issues promptly and professionally.
• Ensure presence during opening and closing shifts.
• Oversee reservations management in coordination with hostesses.
• Review daily operational logbooks and take corrective actions when required.
• Prepare and submit monthly performance reports covering sales, customer satisfaction, and operational insights.
• Participate in regular management meetings to review performance and align on goals.

3. Procurement & Inventory

• Manage the full procurement cycle, including purchasing, receiving, and storage.
• Monitor stock levels to ensure alignment with PAR levels and operational needs.
• Control costs through effective inventory management, waste reduction, and purchase planning.

4. People Management

• Ensure fair and consistent treatment of employees and promote a positive work culture.
• Coordinate with HR on staffing, payroll, training, performance management, and employee relations.
• Maintain optimal staffing levels and ensure effective FOH BOH coordination.
• Conduct daily briefings and ensure completion of operational checklists.
• Lead recruitment, onboarding, training, and performance evaluations.
• Identify training needs and implement development plans.
• Monitor employee performance and provide continuous feedback.
• Take disciplinary actions when necessary in line with company policies.

5. Financial & Cost Control

• Drive sales and maximize profitability through effective cost control and revenue strategies
• Support the preparation of annual budgets.

6. Customer Experience

• Ensure exceptional guest experience from arrival to departure.
• Actively collect and analyze guest feedback and implement improvements.
• Anticipate guest needs and personalize service where possible.
• Handle complaints professionally and ensure timely resolution.
• Monitor service standards and ensure timely delivery of orders.

7. Administration & Reporting

• Ensure completion of all administrative tasks accurately and on time.
• Maintain proper documentation and disciplinary records.
• Conduct regular team meetings, briefings, and debriefings.