Restaurant General Manager InterContinental

Operational Excellence

• Oversee daily operations of the restaurant, ensuring service excellence in line with Michelin-level expectations.
• Maintain high standards of hygiene, food safety, and presentation across all service periods.
• Coordinate closely with the Head Chef and culinary team to ensure menu consistency, guest satisfaction, and operational efficiency.

Guest Experience

• Lead the front-of-house team in delivering personalized, intuitive, and memorable guest service.
• Handle guest feedback with professionalism, ensuring prompt resolution and proactive service recovery.
• Regularly engage with VIP guests and maintain strong guest relationships to encourage repeat visits.

Team Leadership & Development

• Recruit, train, mentor, and inspire a high-performing service team.
• Create a culture of excellence, teamwork, and continuous improvement.
• Conduct regular performance reviews, training sessions, and team briefings.

Financial & Strategic Management

• Drive revenue through effective upselling, cost control, and promotional initiatives.
• Monitor and analyze key performance indicators (KPIs), including guest satisfaction scores, average check, labor costs, and profitability.
• Collaborate with the marketing team on strategic campaigns and events to enhance restaurant visibility and guest engagement.

Compliance & Brand Standards

• Ensure adherence to InterContinental Hotels Group (IHG) and brand operational standards.
• Maintain all necessary licenses, health and safety standards, and operational audits.