Restaurant Host

AccorHotel

The F&B Host/Hostess serves as the first point of contact and the "face" of the hotel s dining outlets. This role is responsible for warmly welcoming guests, managing reservations, efficiently coordinating seating arrangements, and ensuring a seamless, premium first impression that aligns with M venpick s renowned standards of hospitality.

Key Responsibilities

1. Guest Welcome & Seating Management

• Greet guests warmly and professionally upon arrival with a genuine smile, using their names whenever possible (especially for Accor Live Limitless/ALL members and VIPs).
• Escort guests to their designated tables, present menus, introduce their server, and ensure they are comfortably seated.
• Manage the flow of the restaurant floor efficiently, balancing table distributions among service staff to prevent bottlenecks.
• Extend a gracious and polite farewell to guests as they leave, ensuring their feedback is positive.

2. Reservations & System Administration

• Handle all incoming dining inquiries, bookings, and walk-ins utilizing the restaurant management system (e.g., TableCheck, OpenTable, or SevenRooms).
• Optimize seating capacity by strategically planning table allocations for breakfasts, lunches, theme nights, and special events.
• Maintain an updated guest history database, noting specific dietary preferences, seating requests, allergies, and special occasions (birthdays, anniversaries).

3. Operational Support & Communication

• Maintain a pristine, organized, and elegant reception desk/host station at all times.
• Collaborate closely with the service and kitchen teams to communicate table changes, special guest requests, VIP arrivals, or dietary restrictions.
• Assist the service team during peak operational hours by helping clear tables, presenting bills, or resetting tables if required.
• Stay thoroughly informed about daily specials, menu ingredients, hotel promotions, and operating hours across all hotel facilities.

4. Professional Etiquette & Brand Compliance

• Adhere strictly to M venpick grooming, uniform, and presentation standards.
• Handle guest complaints or wait-time frustrations diplomatically and professionally, escalating issues to the Restaurant Manager when necessary.
• Support hotel localization goals ( Saudization ) by embodying authentic local hospitality and fostering a welcoming cultural environment.