Restaurant Reservations Agent Four Seasons Hotel

What you will do

• Answer the telephones professionally and in a manner, including transferring and routing misdirected calls and taking messages at any given time.

• Monitor day-to-day operations to ensure call / emails volumes are managed in the most efficient manner possible, administrative duties are completed and productivity is maximized.

• Comply with Four Seasons standards, while working harmoniously and professionally with co-workers and planning committee. Providing accurate and individualized information to the guests.

• Have a knowledge and understanding of all food and beverage products and services.

• Review daily reservation accuracy.

• Follow up on lost business and bring information about them to the knowledge of the department superiors.

• Spot-check reservations made the previous day and check all VIP arrivals.

• Implement a daily track sheet for AM and PM bookings.

• Work in close relation with all Department Heads.

• Assist operationally when required, especially during operational peaks or seasonal festivities and minimum once a week to ensure the upkeep of knowledge in the various outlets and departments.

• Daily sales call / regular guests / new business opportunities.

• Seek ways to assist the outlet management maximizing their revenues and profits.

• Monitor and report the quality and guest satisfaction with the given tools (Leading Quality Assurance, Customer Satisfaction Survey).

• Assist in handling of guest complaints.

• Monitor and analyze the activities and trends of competitive restaurants, bars and other hotels banqueting departments.

• Support the implementation of corporate policies, procedures, guidelines, traditions and initiatives.

What we offer

• Work Authorization

• Competitive tax-free salary and service charge

• End of service gratuity

• Complimentary full board living accommodation in a high quality, well-resourced staff housing

• Vibrant fitness facilities including gym and swimming pool

• Free transportation to and from work

• Medical and life insurance

• Paid annual leave

• Paid home leave tickets

• Social and sporting events

• Learning & Development Programs

• Career opportunities and international transfer

• And more

Schedule & Hours

• 6 days per week over 48 working hours