Retail Agent Orange

As a Retail Agent, you will play a crucial role in delivering exceptional customer service while promoting and selling Orange products and services. You will handle customer inquiries and complaints, ensuring customer satisfaction and contributing to the achievement of department goals.

Key Responsibilities:

• Customer Service: Greet and assist customers at the customer center, addressing inquiries and resolving issues effectively.
• Sales: Promote and sell Orange products and services, including value-added services. Ensure accurate documentation collection for all transactions.
• Complaint Resolution: Manage and resolve customer complaints, coordinating with other departments as needed to provide solutions.
• Team Support: Collaborate with the Customer Center team to achieve key performance indicators (KPIs) and enhance overall customer experience.
• Operational Efficiency: Improve workflow within the Customer Center to streamline processes and maintain a positive company image.
• Administrative Tasks: Handle stock management, administrative duties, and maintain records as required.