Retail Asset Officer

Majid Al Futtaim

Position Overview

The Retail Asset Officer is responsible for ensuring the safety and security of mall customers, merchants, visitors, and staff within Majid Al Futtaim s Oman Cluster. The role includes monitoring daily operations, handling emergency situations, assisting with evacuations, and maintaining compliance with world-class mall safety standards.

What You ll Do

• Secure and clear designated areas, close entrances when necessary, and prevent unauthorized video recording.
• Direct people to exits and ensure elevators, escalators, and travellators are not used during emergencies.
• Assist elderly and disabled individuals during evacuations.
• Evacuate shops, restrooms, parking areas, and ensure fire exits are open and equipment is safely shut down.
• Guide firefighters and emergency personnel to incident sites and coordinate with the control room for trapped individuals.
• Maintain accurate and timely communication with the control room and management during emergencies.
• Authorize evacuation calls only after management confirmation.
• Ensure all staff and customers assemble at designated points and prevent re-entry until approval is granted.
• Conduct daily patrols of the mall, parking, and surrounding areas.
• Submit daily reports to the control room and uphold Majid Al Futtaim s safety and service standards.