Retail Cashier Senior Store Associate RNA Resources Group Limited

Functional Skills

• Processing sales transactions and taking payments.
• Answering customer questions about products or services and providing recommendations based on customer needs.
• Reconciling cash drawers and sales receipts
• Responding to and resolving customer complaints and concerns
• Processing returns and exchanges as per SOP’s.
• Ensure strict compliance in managing all financial transactions, admin related work and banking processes.
• Assisting in stocking and rotating merchandise at Cash tills & Q-rails
• Scanning and bagging items accurately and efficiently
• Staying up to date on merchandise promotions, advertisements, and product information
• Pro-active in establishing counter selling interactions and promotes POTM.
• Manages Q-rail & Counter Sales product replenishments.
• Assists common store visual merchandising readiness as per SOP’s & guidelines.

Knowledge, Skills & Ability

• Ability to calculate sales & change quickly.
• Accountability and accuracy in reconciling sales receipts and records.
• Service-oriented and willing to help customers.
• Customer service skills to maintain positive customer relationships, encourage customer loyalty and resolve conflicts.
• Excellent communication to interact with team members and customers.
• Ability to work in a fast-paced and stressful environment.
• Attention to detail to maintain accurate inventory and transaction records.
• Knowledge of point-of-sale systems.