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Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Key Responsibilities
- Serve as retail clients relationship owner within Customer Success
- Lead Joint Business Planning (JBP), Quarterly Business Reviews (QBO), and manage Net Promoter Score (NPS)
- Educate retail customers on relevant features and functionalities tailored to their business needs
- Deliver insightful presentations and actionable recommendations
- Help improve renewal rates by demonstrating clear business outcomes and value
- Develop fact-based answers and analyses to complex business questions
- Build and maintain strong retail client relationships
- Identify and convert opportunities, including generating sales leads
Internal
- Coordinate internal departments to meet client deadlines
- Collect and provide feedback to product and operations teams to improve client experience
- Collaborate with other business units to identify strategic opportunities
- Execute service model and Thought Leadership Projects
- Lead client briefings and onboarding processes
- Coach junior team members and support their development
Competencies
- Listening & understanding
- Written & verbal communications
- Influencing & negotiating
- Service focus & relationship building
- Collaboration & teamwork
- Creativity & innovation
- Information seeking
- Consultative storytelling
- Process Management
- Time Management
- Digital Savvy/Technical Capabilities
- RMS, CPS, NIQ Solutions
- Retail & FMCG Industry Knowledge
Desired Candidate Profile
Qualifications
- 2 5 years of experience in the CPG, T&D industry and/or related fields (insights, category management, market research)
- Prior experience with NIQ (or similar) solutions in analytics, including POS/Panel data
- Strong analytical mind and excellent numerical skills
- Proficiency in Microsoft Excel, PowerPoint, Google Sheets/Slides
- Experience handling presentations or willingness to develop presentation skills
- Consultative client skills and innovative problem-solving abilities
- Effective communication and data visualization skills
- Strong organizational and interpersonal skills
- Digital savvy and fast learner of tools and concepts
- Experience coaching others in data analysis and NIQ tools
- Bachelor's degree required; Honour s degree is a plus
- English upper intermediate level
Company Industry
- IT - Software Services
Department / Functional Area
- Sales
- Business Development
Keywords
- Retail Executive
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Nielsen Consumer LLC
NIQ, the world s leading consumer intelligence company, reveals new pathways to growth for retailers and consumer goods manufacturers. With operations in more than 100 countries, NIQ delivers the most complete and clear understanding of consumer buying behavior through an advanced business intelligence platform with integrated predictive analytics. NIQ delivers the Full View. NIQ was founded in 1923 and is an Advent International portfolio company. For more information, visit NIQ.com
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