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Vacancy
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Job Description
Roles & Responsibilities
The Retail Manager will be responsible for training and developing the teams to achieve sales growth, profitability, and client excellence, ensuring optimal in-store P&P adherence and KPI s achievement. Foster professional relationships through retail training programs and leadership skills. Your broad responsibilities will include:
- Ensure client satisfaction and achieve consistent sales & KPIs.
- Develop strategies and action plans for sales targets.
- Maximize sales through service strategies, tracking performance, and motivating teams.
- Regularly report performance and mentor Store Managers.
- Provide feedback on stock issues and ensure product knowledge among team members.
- Manage and grow the client database in compliance with GDPR.
- Ensure accurate client details and product availability for appointments.
- Communicate with clients about new launches and organize appointments.
- Develop teams in client service, brand, and product knowledge.
- Train stores in online fulfillment and policies.
- Lead and motivate teams to achieve KPIs.
- Provide feedback and conduct regular meetings to discuss performance and development.
- Lead and inspire the retail team.
- Oversee recruitment and onboarding of Store Managers.
- Manage stock accurately and efficiently.
- Monitor stock losses and work with B&P team for consolidations.
- Manage store expenses and ensure timely reporting.
- Maintain high Visual Presentation standards.
- Assist with new store setups and ensure weekly floral arrangements.
- Provide feedback on maintenance and ensure timely completion of works.
- Drive in-store events and manage them per company expectations.
- Enter client details post-event and send thank you notes.
- Report event details to management.
Desired Candidate Profile
Experience managing a network of stores in luxury retail, within the Middle East
- Fluency in Arabic is mandatory for this role
- Experience in Luxury Retail. Either leading a flasghip Luxury store or multiple stores/locations
- Ability to maximize and drive sales performance of your stores
- Ability to set and drive clienteling activities
- Strong interpersonal skills and experience managing multiple stakeholders
The applicant must have previous management experience in fashion (essential), amazing client service skills, a proven ability to inspire, engage and develop team members to exceed KPI results, impeccable attention to detail and exceptional communication skills.
Company Industry
- Retail
Department / Functional Area
- Store Operations (for Retail Industry)
Keywords
- Retail Manager
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Chalhoub Group
On behalf of strong>Zimmermann/strong>, we are hiring for a strong>Retail Manager/strong> to oversee our existing stores in strong>KSA & Bahrain/strong>, and who will be part of the growth of the brand in the Middle East. Zimmermann is one of Australia's leading and most respected fashion designer brands. Zimmermann's ready-to-wear and swim and resort collections are sold through Zimmermann boutiques and high-end retailers both in Australia and internationally. We maintain stand-alone retail stores throughout Australia, Europe, UK, USA and China and a successful online business./p>
https://careers.chalhoubgroup.com/jobs/6581867-retail-manager-zimmermann-ksa-bahrain