Retail Manager

Urban Ridge Supplies

RETAIL STRATEGY & PERFORMANCE

• Develop and execute strategies to drive sales and elevate brand presence.
• Monitor KPIs with the Business Analyst to improve store performance.
• Lead customer engagement initiatives aligned with brand values.
• Ensure operational excellence and service consistency across stores.
• Manage inventory, stock movement, and replenishment processes.

SALES & PERFORMANCE

• Set and track sales targets to ensure revenue growth.
• Analyze store performance data with the Retail Business Analyst.
• Drive conversion and customer retention strategies.
• Hold teams accountable for meeting KPIs.
• Collaborate on product launches and sales planning with brand team

RETAIL OPERATIONS MANAGEMENT

• Oversee daily operations across all retail locations in Saudi Arabia (Sephora)
• Optimize stock and supply chain efficiency with cross-functional teams.
• Implement best practices for loss prevention and risk management.
• Ensure effective execution of marketing campaigns and launches.
• Use customer feedback to refine operational processes.

CUSTOMER FOCUS

• Champion an inclusive and elevated customer experience.
• Leverage data to shape personalized service strategies.
• Train teams in storytelling and service excellence.
• Address feedback to improve in-store experience.
• Lead local outreach and brand engagement events

MERCHANDISING STANDARDS

• Maintain brand integrity through consistent visual merchandising.
• Use shopper insights to refine merchandising strategies.
• Ensure successful execution of new launches and displays.
• Optimize store layouts to support sales goals.
• Monitor stock levels and merchandising execution.

TEAM DEVELOPMENT

• Lead and mentor retail teams to build a high performance culture.
• Support career growth and succession planning.
• Partner with HR on training and development programs.
• Use data to guide coaching and performance reviews
• Foster a collaborative, engaged, and accountable culture.