Retail Programme Development Trainer 1 Cartier

WHAT WILL BE YOUR MISSION?
Amongst various responsibilities, your main mission is to address knowledge and skill gaps, deliver the appropriate solutions to develop our individuals and teams, including in-person and digital facilitation, 1:1 and team coaching and feedback, observations, and to support and measure the learning transfer to on-the-job performance.
Reporting to the Area Sales Manager for KSA, and embedded in the Regional L&D Community, you will work very closely with the wider Commercial, Product Marketing and Retail Team to drive client and commercial KPIs.
Boutique New Hire Onboarding
• Support the new hire onboarding program in collaboration with the regional L&D and local HR and provide ongoing coaching, feedback and support in partnership with Boutique Management and Commercial teams.
• Conduct regular follow-up meetings for new joiners and provide necessary guidance and assistance to ensure the best-in-class onboarding experience.
• Collaborate with HR and Boutique Management to provide feedback during the probation period for new joiners and provide end of probation feedback.
Learning Facilitation & Coaching Activity
• Facilitate face-to-face in-boutique delivery of development programmes to support the growth of our people in line with our commercial and business strategy.
• Deliver virtual programmes where required for short programmes along with individual coaching and feedback to support individual development plans where required.
• Support with delivery of all retail programs, client service philosophy and associated commercial programmes.
• Lead on-the-job follow up for post-learning workshops to ensure that transfer of training to the job is effective, reviewing the learning calendar and attendance regularly.
• In collaboration with the Commercial teams and Boutique Management, conduct observations and provide feedback and coaching to improve client experience and improve commercial results.
• Engage and collaborate with company subject matter experts within the Client, High Jewelry, Marketing and Operations to support the implementation of learning and transformation programs.
• Maintain a strong peer network among all members of the Commercial, Retail and Learning & Development/HR teams.
• Identify learning needs from various data sources, including Client Engagement Barometer, sales KPIs and develop an appropriate learning plan in conjunction with Regional L&D, Boutique Management and Commercial teams.
• Provide coaching and facilitation to improve after-sales care service to strengthen and improve brand loyalty.
• Monitoring and reporting on KPIs to Boutique Management, Commercial Teams and Regional L&D to show return on investment from key programmes, coaching and feedback.
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
• You are passionate about Luxury and Learning and Development with a minimum of 5 years of experience in a Luxury or retail environment, that includes facilitation of learning workshops, virtually and in-person; observation and coaching.
• You have experience in coaching and feedback with an emphasis on product, client development and customer service excellence in the field
• You are commercially astute to drive results and KPIs with a specific knowledge of the KSA and Middle East Region.
• You have a proven track record of strong cross-functional relationships that build trust and credibility with a diverse team of internal business partners.
• You have the ability to adapt interpersonal communication style to a diverse team of key stakeholders.
• You have a good understanding of the learning cycle, commercial models and can manage Learning Management Systems (LMS).
• Computer proficiency in Word, Excel, and PowerPoint is required.
• Train-the-Trainer certification is a plus with an accredited organization.
• You are fluent in reading, writing and speaking English and Arabic.
• You can accommodate 80% Travel within the KSA market.