Retail Store Manager (FMCG retail store experience required)

Confidential Company

Job Description

**Position / Job Title:** Store Retail Manager

**Function:** Operations

**Reporting To (Title):** Head - Operations

**Location:** Lusaka-Zambia-Africa

**Business:** Retail

Accountability | Supporting Actions

Customer

- Guarantee a constantly full, clean, and well-arranged shopping environment, enabling customers to purchase easily and comfortably with convenience and speed.
- Commit to a quality customer service image through employees’ enthusiastic welcome and friendly service attitude.
- Listen to customers to understand, analyze, and respond to their expectations to ensure satisfaction and loyalty.
- Anticipate changes in customer behavior, understand the requirement of customer and get feedback.
- Monitor all aspects affecting store image (appearance, language, attitude) and take corrective actions immediately.

Assets

- Maintain company assets in good condition to ensure uninterrupted store operations.
- Ensure the safety of the environment, products, customers, employees, and infrastructure.
- Strengthen the store's merchandise image and no stock shortages.

Human Resources

- Structure the store workforce efficiently based on objectives and benchmark data.
- Provide role-specific training before employees assume responsibilities and ensure training quality.
- Develop and implement training plans aligned with store priorities and identified needs.
- Enhance employee motivation through effective internal communication and maintain healthy labor relations.
- Delegate tasks effectively, monitor outcomes, and build trust to foster individual growth and team success.
- Coach, mentor, and develop employees for internal career progression.
- Maintain efficient communication with other stores and the Head Office.
- Conduct annual performance appraisals and provide feedback.
- Uphold and promote company policies, procedures, and decisions by example.
- Comply with labor laws and internal working rules.

Maintain work discipline & punctuality.

Merchandise

- Ensure full implementation of merchandise policy: assortment, display, pricing, quality, product information, and merchandise flow.
- Optimize merchandise flow, including ordering, receiving, storage, shortage prevention, loss control, and checkout processes.
- Inspire the team to drive sales through innovative and appealing product presentations.
- Execute merchandise promotions and adhere to the seasonal planner.
- Adjust stock levels according to sales performance and forecasts.
- Ensure product safety and compliance with legal requirements (expiry dates, labeling, etc.).
- Monitor competitor activities and report relevant market intelligence to management.

Most important to increase the sale figure.

Inventory Management

- Oversee all inventory operations to ensure accurate stock levels and minimize shrinkage.
- Conduct periodic stock counts and reconcile discrepancies.
- Monitor inventory turnover and coordinate with procurement to avoid overstocking or stockouts.
- Ensure inventory records are properly maintained and aligned with system data.
- Work closely with finance teams to align physical and system inventory.

Financial

- Achieve store targets and proactively address any deviations in sales, margins, or expenses.
- Enforce compliance with financial procedures and accounting policies.
- Prepare sales forecasts based on trends and external factors.

- Ensure cash/ credit card sales managed well.
- Benchmark store performance and implement improvement initiatives.

Cash & Bank reconciliation daily basis.

Daily sales update.

Job Types: Full-time, Permanent