Retention Manager HMC CAPITAL MARKETING MANAGEMENT L.L.C

Job Title: RELATIONSHIP MANAGER/ CUSTOMER RETENTION REPRESENTATIVE Location: Dubai Department: Retention Employment Type: Full-time Preferred language: English/Malayalam/Tamil/Kerla/Hindi/Urdu Salary: 5,000 AED Job description: Key Responsibilities: Ensure that allocated clients are introduced/contacted regularly and managed effectively via telephone or in-person in such a way as to justify the value of the “Premium” service. Proactive attitude of growing the client base through existing client network via referral. Conduct detailed risk assessment and suitability assessment of clients and offer products that are aligned to the client’s risk profile. Proactively and frequently entertaining clients (and prospects) at various events and meetings, which will include “out-of-hours” commitment on evenings and weekends, as part of your relationship management expectations. Understand and specify the needs and preferences of high-value clients and offer tailored support. Conduct risk profiling of all mapped clients for better advisory on investment and trading requirements.

Preferred Skills: • Experience in call center or BPO environment (if applicable). • Knowledge of customer loyalty and retention strategies. • Empathetic and customer-oriented attitude.