Retention Specialist

Allianz Egypt

Job Responsibilities:

• Perform personalized retention activities through the phone or physical meetings with bancassurance customers along with inbounds and outbound calls
• Act as the main point of contact for the profitable customers of the assigned portfolio
• Address the customers' concerns/ complains and provide solutions in a timely manner to continuously improve customer retention
• Identify opportunities to upsell and cross-sell with existing customers
• Collaborate with sales teams/branches to propose customer's retention solutions
• Build and maintain positive customer and business relationships to increase loyalty and get referrals from customers
• Ensure that clients fulfill all needed documents and medical examinations as well as ensuring that all these documents are properly submitted to operations
• Follow up on process with operations and all the concerned departments in their needed requirements till having the customers' desired service fulfilled
• Present reports related to retention activities, customer's engagement, customer's trend on time
• Analyze customer feedback/trends and develop new techniques to ensure customer retention

Job Qualifications:

• 1-2 years of experience, preferably in the field of Sales.
• Microsoft Office Basics.