Revenue Operation Officer
Tawteen
Employer Active
Posted 17 min ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Key Responsibilities:
Monitor flight disruptions information from IOCC/Network Planning and proactively coordinate with the department concerned to reduce the disruptions on the affected passengers.
Push flight status communication with passengers regarding delays, cancellations, via SMS/email/WhatsApp, and/or any other form of communication available.
Coordinate with the airport and/or call center team to process passenger rebooking s, cancellations, and refunds.
Maintain accurate records of passenger handling during disruptions for audits, compensation claims, and reporting.
Utilize airline systems (Radixx, iPort, Tamima, Zoho etc.) to manage the assigned tasks.
Support other commercial functions such as Call Centre & Customer Care with tasks such as (Online Errors, Refunds, INAD Bookings, Outstation Airport Support, Processing complaints).
Desired Candidate Profile
Minimum 3 years experience working in a Call Centre, airline airport operations, or airline customer service environments.
Ability to work under pressure and manage stressful situations with professionalism.
Ability to problem-solve
Able to work independently with minimal supervision
Excellent communication skills verbal and written.
Proficiency with airline passenger service systems (Radixx, iPort, etc.)
Ability to work 24/7 shifts including weekends and public holidays.
Academic certification is an advantage.
Bachelor s degree in aviation management
Company Industry
- Internet
- E-commerce
- Dotcom
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Revenue Operation Officer
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Tawteen
Revenue Operations is a newly established team within the Customer department. The Revenue Operations team will be a champion for the customer and will play a key role in day-of-departure operations. The Revenue Operations team will support flight disruptions, flight schedule changes, and cancellations to ensure passengers are supported and are rebooked to minimize any impact.