RevOps Manager

Scale Army

The Revenue Operations Manager will drive operational efficiency across the Sales and Customer Success teams. This role will optimize and automate key processes within the revenue tech stack, particularly HubSpot, ensuring seamless execution from lead qualification through renewal. The ideal candidate is a hands-on operator who prioritizes data accuracy, system integrity, and scalable playbooks to support rapid growth.

Key Responsibilities

• Serve as the HubSpot Administrator, managing day-to-day configuration, maintenance, and overall system health across CRM, Sales Hub, and Service Hub.

• Design, build, and maintain automation workflows for lead routing, sales sequences, customer handoffs, and operational alerts.

• Ensure data quality and manage integration points between HubSpot and other platforms (e.g., Mixpanel, Iterable).

Support and Streamline Revenue Processes

• Partner with Sales and Customer Success leadership to document, implement, and enforce standardized operational policies and procedures.

• Provide direct operational support, troubleshoot system issues, and train users on best practices within the tech stack.

• Define key customer journey milestones and implement operational components for playbooks such as Quarterly Business Reviews (QBRs) and Health Scores.

Manage Revenue Data & Reporting

• Maintain data integrity and consistency across all revenue systems.

• Build and maintain dashboards and reports in HubSpot to track KPIs including sales cycle efficiency, win rate, and Net Revenue Retention (NRR).

• Generate data-driven insights to help leadership identify bottlenecks and opportunities for process improvement.