Rooms Controller

Atlantis

Position Overview
Atlantis The Royal is seeking an attentive and service-driven Rooms Controller to deliver exceptional guest experiences through efficient coordination, attention to detail, and proactive communication. The successful candidate will oversee pre-arrival arrangements, manage guest requests, and ensure smooth room allocation and check-in procedures that reflect the resort s world-class standards of hospitality.

Job Details
Country: UAE
City: Dubai
Industry: Hospitality
Function: Hospitality General
Gender: Any
Candidate Nationality: Any
Job Type: Full-time

Key Responsibilities

* Manage daily room assignments, pre-registrations, and guest arrivals to ensure seamless check-in processes.
* Coordinate and prepare key packets, guest amenities, and special requests in advance.
* Communicate room status updates with front office, housekeeping, and other departments.
* Monitor and manage out-of-order and out-of-service rooms to optimize availability.
* Review and process reservation modifications, cancellations, and group check-ins.
* Handle guest inquiries, complaints, and special requirements promptly and professionally.
* Collaborate with various departments to ensure accuracy in room allocation and billing.
* Maintain records and ensure accuracy of room inventory and status reports.
* Assist in maintaining brand service standards and guest satisfaction levels.

Ideal Profile

* Bachelor s degree or diploma in Hospitality Management or related field.
* Minimum 2 years of experience in a similar front office or housekeeping coordination role within a luxury hotel or resort.
* Strong communication, organizational, and problem-solving skills.
* Proficiency in hotel property management systems and Microsoft Office applications.
* Customer-focused with the ability to multitask in a fast-paced, high-volume environment.
* Fluent in English; additional languages are an advantage.

Skills Set

* Front Office Operations
* Guest Relations and Service Excellence
* Room Allocation and Inventory Management
* Communication and Coordination
* Reservation Management
* Attention to Detail and Problem Solving
* PMS and Hospitality Systems Knowledge