Rooms Controller
Atlantis
Employer Active
Posted 17 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Key Responsibilities
- Manage daily room assignments, pre-registrations, and guest arrivals to ensure seamless check-in processes.
- Coordinate and prepare key packets, guest amenities, and special requests in advance.
- Communicate room status updates with front office, housekeeping, and other departments.
- Monitor and manage out-of-order and out-of-service rooms to optimize availability.
- Review and process reservation modifications, cancellations, and group check-ins.
- Handle guest inquiries, complaints, and special requirements promptly and professionally.
- Collaborate with various departments to ensure accuracy in room allocation and billing.
- Maintain records and ensure accuracy of room inventory and status reports.
- Assist in maintaining brand service standards and guest satisfaction levels.
Skills Set
- Front Office Operations
- Guest Relations and Service Excellence
- Room Allocation and Inventory Management
- Communication and Coordination
- Reservation Management
- Attention to Detail and Problem Solving
- PMS and Hospitality Systems Knowledge
Why Join Us
- Be part of one of Dubai s most iconic luxury resorts renowned for its innovation and world-class service.
- Experience a vibrant, multicultural work environment with strong career development opportunities.
- Work with a team dedicated to creating unforgettable guest experiences and lasting memories.
Desired Candidate Profile
Ideal Profile
- Bachelor s degree or diploma in Hospitality Management or related field.
- Minimum 2 years of experience in a similar front office or housekeeping coordination role within a luxury hotel or resort.
- Strong communication, organizational, and problem-solving skills.
- Proficiency in hotel property management systems and Microsoft Office applications.
- Customer-focused with the ability to multitask in a fast-paced, high-volume environment.
- Fluent in English; additional languages are an advantage.
Company Industry
Department / Functional Area
Keywords
- Rooms Controller
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Atlantis
Atlantis The Royal, part of Atlantis Dubai, redefines luxury hospitality with its stunning architecture, world-class dining, and exceptional guest experiences. Designed by leading global architects and artists, this extraordinary resort celebrates innovation, creativity, and ocean-inspired elegance. Together with Atlantis The Palm, it represents Dubai s most iconic dual-resort destination offering guests unforgettable moments and the highest standard of service excellence.