Royal Service Agent
AccorHotel
Employer Active
Posted on 29 Mar
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Consistently deliver professional, friendly, and engaging service to all guests and internal callers, creating positive interactions that reflect our organization's commitment to excellence
- Process all external and internal calls with efficiency, accurately redirecting or assisting callers while maintaining a warm and helpful demeanor
- Take ownership of each caller's request and ensure thorough follow-up according to hotel service standards, demonstrating accountability and reliability
- Maintain comprehensive working knowledge of all hotel departments, particularly Housekeeping, Front Office, and Engineering, to provide informed assistance and support
- Manage and monitor the "Royal Service" software system with accuracy and attention to detail, ensuring all data is current and accessible
- Serve as a knowledgeable liaison for guests requiring information about all aspects of the hotel, including amenities, services, and local Cairo attractions
- Handle and distribute faxes, voice messages, and written messages for both internal and external guests in a timely and organized manner
- Demonstrate full knowledge of the hotel's emergency procedures and safety protocols, maintaining readiness to respond appropriately in all situations
- Adhere to all department policies, procedures, service standards, and safety guidelines, contributing to a secure and professional work environment
- Perform additional duties as assigned, remaining flexible and responsive to evolving organizational needs
Desired Candidate Profile
Required Qualifications:
- Minimum 1 year of recent experience (within the last 5 years) in a switchboard or front office role at a similar-sized hotel with comparable high standards of guest service, OR minimum 8 months of recent experience in an administrative position with similar high standards of guest service
- Fluency in English language skills, both verbal and written, with clear and professional communication abilities
- Strong interpersonal and communication skills, with the ability to connect authentically with diverse guests and colleagues
- Excellent telephone manners and a professional telephone voice that conveys warmth and competence
- Strong typing and clerical skills with a demonstrated ability to remain organized and detail-oriented
- Proficiency with computerized Front Office systems, with emphasis on Micros-Fidelio-based programs (Opera)
- Competency with Windows operating system and Microsoft Office Suite applications
- Ability to handle multiple conflicting priorities simultaneously and perform effectively under pressure
- Willingness to work flexible shifts, including night shifts, to support 24/7 hotel operations
- Demonstrated passion for guest service with a customer-focused mindset
- Physical ability to perform job requirements, including sitting for extended periods, performing repetitive tasks, and occasional lifting of moderate loads
- Professional grooming and presentation standards that reflect our organization's commitment to excellence
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Royal Service Agent
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AccorHotel
"Why work for Accor?br> We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor s limitless possibilities.br> By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/br> Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
https://jobs.smartrecruiters.com/AccorHotel/744000117497702-royal-service-agent