RWQ Spare Parts Field Sales & Operations Officer

Royal World Group

Key Responsibilities

1. Conduct regular field visits to identify, engage, and onboard new clients.

2. Convert prospects into paying customers by signing them up to:

   1. Subscription packages

   2. One-time special promotional offers

   3. Transactional sales and paid listings

3. Promote and explain the value proposition of the Spare Parts product and platform features.

4. Achieve assigned sales and revenue targets within the designated territory.

5. Act as the primary on-ground representative and brand ambassador of the company.

2. Operations & Client Enablement

1. Collect, verify, and update client profiles, vehicle listings, and supporting documentation on the platform.

2. Ensure data accuracy, completeness, and compliance during onboarding and follow-up visits.

3. Support clients in effectively using the Sooq Cars mobile application, including subscriptions, listings, and transactions.

4. Facilitate smooth interaction between clients and the digital platform.

3. Customer Support & Market Feedback

1. Act as the first point of contact for clients for operational and platform-related queries.

2. Gather structured customer feedback, market intelligence, and competitor insights from the field.

3. Escalate issues and insights to the Key Operations Officer to improve product and processes.

4. Flexibility & Role Evolution

1. Remain open and adaptable to role changes, additional responsibilities, or scope adjustments as required by market conditions, business needs, and organizational growth.