Sales Account Manager
AlGooru
Employer Active
Posted 1 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Main Responsibilities:
- Drive sales and close deals by engaging leads, understanding their needs, and recommending the right tutoring solutions.
- Manage and grow customer relationships to ensure retention, renewals, and upselling opportunities.
- Handle customer queries and resolve issues across channels, ensuring a smooth and positive customer experience.
A Day In Your Life:
Sales & Revenue Growth
- Drive and exceed monthly sales targets
- Engage with inbound leads (parents & students) and convert them into paying customers
- Identify customer needs and recommend the best tutoring solutions/packages
- Upsell and cross-sell services to maximize customer value
- Follow up consistently to close deals and reduce drop-offs
Account Management & Retention
- Build and maintain strong relationships with parents and students
- Drive retention, renewals, and long-term engagement
- Act as the main point of contact for assigned accounts
Customer Support & Operations
- Handle customer queries, complaints, and requests across channels (calls, WhatsApp, email)
- Resolve issues related to:
- Payments & billing
- Refunds
- Technical issues
- Service experience
- Escalate complex cases when needed and ensure fast resolution
Process & Performance
- Track and manage customer interactions, tickets, and sales data
- Optimize response time and improve customer experience metrics
- Identify gaps in the funnel and suggest actionable improvements
- Support continuous improvement of internal tools (CRM, ticketing systems)
Desired Candidate Profile
You re the Sales Account Manager we re looking for if you have:
- 2 4 years of experience in B2C Sales, Account Management, or Customer Success
- 1 2 years of experience using CRM systems (preferably HubSpot)
- Strong sales and closing skills with the ability to identify customer needs and convert them into solutions
- Proven ability to manage client relationships and drive retention or upselling
- Customer-first mindset with strong problem-solving and ownership
- Familiarity with Saudi consumer behavior and expectations is a must
- Excellent communication skills in Arabic and English
Company Industry
- Education
- Training
- Teaching
- Academics
Department / Functional Area
- Sales
- Business Development
Keywords
- Sales Account Manager
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AlGooru
AlGooru is hunting for the next generation of Sales talents! We re looking for a Sales Account Manager Who Are We AlGooru is the leading private tutoring platform in Saudi. We're the first licensed by the National E-Learning Center (NELC), and we're renowned for providing tech-enabled tailored educational support to students of all ages and levels (K-12, university, and professionals). We've been backed by various local, regional, and international investors including Constructor Capital, Plug & Play Ventures, Techstars, KAUST, Hub71, family offices, and others. A Fun Fact about AlGooru is that its name derives from Guru, a Sanskrit word meaning a mentor, guide, expert, or master.