Sales Administration Manager

Client of Emploi Partner

Order management and tracking:

• Ensure that orders are effectively processed and recorded, and guarantee their dispatch and delivery to the customer.
  
• Regularly report sales-related information to its hierarchy using appropriate indicators.
  
• Manage inventory by anticipating and planning demand.
  
• Supervise the supply of new products and services.
  
• Handle litigation files (disputes, complaints, etc.).

Coordination of different internal and external actors:

• Facilitate relations between the various service providers and internal departments in order to ensure the successful completion of sales (carriers, sales representatives).
  
• Maintain the link between the sales team and support functions.
  
• Manage day-to-day relationships with the organization's customers (calls, emails, meetings) as well as with the various suppliers involved, such as delivery companies.
  
• Work closely with the company's various departments (purchasing, accounting, logistics, finance, sales, IT).
  

Administrative management and invoicing:

• Ensure the correct transmission of administrative information relating to the sale between the stakeholders.
  
• Ensure compliance with quality and delivery standards, as well as compliance with processes and best practices, at all stages of the sale.
  
• Manage invoicing, customer credits as well as unpaid amounts or potential disputes by creating sales contracts and export documents (such as certificates of origin).
  
• Carry out calls for tender and negotiate sales conditions with customers.
  
• develop specifications relating to relations between the company and service providers and suppliers.
  
• Management of customer files and sales documents.

• Bac + 4 in financial sciences/international trade.
  
• Experience of 03 years or more in the field.
  
• Fluency in French (English would be an asset).
  
• Perfect mastery of IT tools and sales management software;
  
• Knowledge of CRM (Customer Relationship Management) systems may also be an advantage.

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