Sales Administration & Procurement Officer

Elum Energy

We are looking for a Sales Administration and Procurement Officer to join our Supply Chain team. You will play a key role in managing the flow of goods , from replenishment to customer satisfaction , in coordination with suppliers, sales teams, production, logistics and customer service.

Inventory management & procurement

• Needs analysis and supplier order management via Odoo
• Tracking deliveries, sending reminders and handling disputes
• Creation of product references and recording of documentation
• Coordination with the Finance department for supplier invoices

Customer order tracking

• Leader of the order-to-cash process and order compliance control
• Communication with sales representatives for correction and follow-up
• Payment tracking to initiate production and/or shipping

Logistics & Transport

• Planning of operations and checking of packages before delivery
• Issuance of transport documents (certificate of origin, EUR1)
• Organization of shipments and tracking of transport/customs
• Communication with customers for EXW pickups

Customer support & inventory

• Handling customer requests and overseeing replacements
• Monitoring of customer satisfaction KPIs and proposals for corrective actions
• Participation in monthly inventories and stock adjustments

Digital tools & continuous improvement

• Contribution to ERP & CRM improvement and implementation projects
• Optimization of internal processes