SALES ADMINISTRATOR

Bulgari S.P.A.

Job responsibilities

• Oversee back-office operations including data entry into designated software systems.
• Manage product receiving at stores, ensuring accuracy between physical items received and corresponding invoices.
• Address any discrepancies or issues with incorrectly received products in collaboration with Commercial Company Administration.
• Supervise store stock levels, storage management, and coordinate all inventory-related activities (cycle counts, quarterly inventories, annual audits).
• Conduct after-sales service tasks managing repairs, liaising with repair centers, organizing shipments for repairs, and maintaining communication flow regarding item repair status to ensure sales staff are well-informed.
• Handle tagging processes associated with all items from receipt to repricing.
• Serve as the point of contact for IT/system suppliers for hardware/software malfunctions or damages.
• Coordinate with suppliers regarding any store maintenance concerns and provide timely updates to the Store Manager
• Assist sales staff throughout the entire sales process from client reception to finalizing payments/packaging.
• Understand VAT processes and procedures relevant to sales operations.
• Assist with e-commerce related tasks including shipping coordination, product labeling, and packaging.
• Oversee administrative functions for Marketing events & exhibitions, ensuring that each event aligns with company standards and contributes to our reputation for excellence.
• Coordinate new admin processes to be implemented; referent for inventories, adjustments, inversions, mini stock counts

Profile

Technical Skills:

• In-depth knowledge of the luxury business sector.
• Proficient selling skills tailored for luxury goods.
• Familiarity with store procedures and operational processes within a luxury retail context.
• Expertise in CRM techniques and tools utilized within the luxury retail industry.
• Proficiency in store operation applications such as Beanstore, Gemini CRM systems SAP Excel etc.

Soft Skills:

• Strong customer orientation with an emphasis on providing exceptional service experiences.
• Demonstrated flexibility capable of adapting to evolving business needs.
• Unwavering integrity & trustworthiness reflecting Bulgari's values.
• Excellent communication skills that facilitate clear and effective exchanges with both customers