Sales Agent - Merchant Acquiring

Client of Human Capital Group Qatar

Capitalize on Merchants Acquiring sales efforts based on the merchant profiles/needs, in close coordination with the respective internal stakeholders. Promptly solve / route complex merchants feedback/complaints / disputes/ other actionable data to the relevant internal/external stakeholders for timey resolution and in maximizing satisfaction. Ensure delivery of consistent customer service experience / service delivery to the assigned merchants, within the parameters set by the Bank. Provide necessary support in surveys and customer/prospect visits / other viable means to ascertain needs on value proposition, requirements, and gaps in the respective market segment in terms of the product assigned. Engage in continuous monitoring /identification / analysis / reporting of competitive insights for leveraging the sales channel opportunities/ business enhancement efforts. Prepare data for MIS reports, business reviews and market analysis purposes Achieve sales targets pertaining to Merchants Acquiring, ensuring all performance standards are met, in terms of the business targets, controls, compliance, and quality standards. Contribute towards process streamlining / improvement, and quality enhancement initiatives across the section, to enhance service delivery and experience.